Zac the service advisor was incredibly helpful and transparent from start to finish. When my ‘07 BMW wouldn’t engage “reverse”, I was immediately afraid I’d have to go to the dealership, and be told I need a new transmission. When I arrived at M-Spec, Zac ran a quick diagnosis on my car, and heard me out on what I believed to be the issue. Zac kept me in the loop every step of the way, letting me know what they were doing to solve the issue, and eventually found the issue to be what I had suspected all along. Zac and his team could have easily told me I needed a new transmission which would have cost thousands, but they were honest, and fixed the issue in less than a day, and had my car running like new. I never felt pressured or upsold on anything, and I felt confident that they knew what they were doing, and doing it correctly. What could have been easily a very expensive repair and massive headache at the dealership was a reasonably priced easy process with M-Spec. Dealership level work with neighborhood mechanic pricing and service. The follow up on my work by them was unexpected and not something I received even from BMW! Great team here, highly recommend and will be returning for more work in the future!
Thank you so much Adam!!!
- MIDDLE VILLAGE